Our Refund Policy

Each segment of a booking may have its own refund policy, we will advise this to you at the time of booking before any deposit is paid, in writing on your “Client Statement”.

Generally, airfares are nonrefundable, however this depends on the booking class and airline.

Some airlines offer an option of converting to a travel credit instead of a refund, we will advise you of this at the time of cancellation if this is an option.

Cruise lines have staggered cancelation policy’s and in general penalties will apply from 120 days of sailing, and generally 75 days from sailing the cruise becomes nonrefundable.

In most cases any deposit amount paid on a booking is nonrefundable.

Accommodation, Car, Rail and other providers refund policies vary greatly, and each providers policy will be explained to you at the time of booking.

Generally paying a deposit means you have accepted both the suppliers and out refund terms.

Process of a refund:


We will acknowledge our request in writing and tell you what the expected refund amount will be minus any fees imposed by the supplier and us.

Once refunds are received from all suppliers, we may deduct our service fee of up to 12%, which would be disclosed to you at the time of cancelling and deposit the balance of the refund back to your original form of payment.

Please be aware that some providers may take up to 30 weeks to process a refund, once they have acknowledged our refund request.  We will not issue any refund in part until all refunds have been received.

We strongly recommend you take out travel insurance at the time of booking with enough cancellation cover, to cover any penalties imposed, should you need to cancel due to unexpected circumstances.  If you have taken a policy through us, we will provide you will all relevant documentation and assistance for the claim.