Little Lordy’s Travel Co Pty. Ltd. reffered to as Expert Class Travel is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.
1. Who We Are
Expert Class Travel is an Australian-owned travel agency providing travel planning, booking, and related services, including airfares, cruises, accommodation, and holiday packages.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including but not limited to:
Full name
Date of birth
Contact details (email address, phone number, postal address)
Passport details and nationality
Travel preferences and itinerary information
Emergency contact details
Payment information (processed securely via third-party providers)
Any other information required to make or manage travel bookings
We do not collect sensitive information unless it is required for travel purposes (for example, medical information relevant to special assistance), and only with your consent.
3. How We Collect Personal Information
We collect personal information in a number of ways, including:
When you contact us via phone, email, website enquiry forms, or social media
When you request a quote or make a booking
When you subscribe to our communications
When you provide information to us directly or through authorised third parties
Where possible, we collect personal information directly from you.
4. Why We Collect and Use Your Information
We collect and use your personal information to:
Arrange and manage travel bookings
Provide travel advice and personalised services
Communicate with you about your travel plans
Process payments and issue travel documentation
Meet legal and regulatory obligations
Improve our services and customer experience
We will not use your personal information for purposes unrelated to our services without your consent, unless required or authorised by law.
5. Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary to provide travel services, including:
Airlines, cruise lines, hotels, tour operators, and wholesalers
Travel insurance providers (if applicable)
Payment processors
Regulatory bodies where required by law
Some of these providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.
6. Overseas Disclosure
Due to the nature of travel services, your personal information may be disclosed to overseas recipients, including suppliers and service providers located outside Australia. By engaging our services, you consent to this disclosure where necessary to fulfil your travel arrangements.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
Secure systems and password protections
Limiting access to authorised personnel only
Using reputable third-party systems for payments and bookings
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
9. Marketing Communications
We may send you information about travel offers, promotions, or updates that may be of interest to you. You can opt out of receiving marketing communications at any time by:
Using the unsubscribe link in our emails, or
Contacting us directly
10. Cookies and Website Data
Our website may use cookies to improve functionality and user experience. Cookies do not identify you personally but may collect anonymous usage data. You can adjust your browser settings to disable cookies if you prefer.
11. Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, please contact us first so we can attempt to resolve the issue promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Expert Class Travel
📧 Email: info@expertclass.travel
📞 Phone: (03)5177 8400
13. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.
