1. Definitions and Interpretation
1.1 Expert Class Travel (IATA 0236033) is a trading name of Little Lordy’s Travel Co Pty Ltd, ACN 625 449 774, ABN 73 625 449 774 (hereafter referred to as “we”, “us”, “our”, “the Agent”, “the Consultant”, “the Agency” or “the Company”).
1.2 The person making a booking, and all persons included in that booking, are referred to as “you”, “your”, “the Client”, “Passenger” or “Guest”.
1.3 These Terms and Conditions apply to all bookings and enquiries, whether made:
in person
by telephone or other telecommunications device
via the internet, including our website, widgets, booking engines, or third-party platforms supplied or facilitated by us
1.4 By making a booking with us, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
2. Agency Role and Supplier Terms
2.1 We act solely as an agent for third-party suppliers, including but not limited to airlines, accommodation providers, cruise lines, tour operators, transport providers, and wholesalers (“Suppliers”).
2.2 All travel services are subject to the terms and conditions imposed by the relevant Supplier.
2.3 Where there is any inconsistency between these Terms and Conditions and a Supplier’s terms and conditions, the Supplier’s terms will prevail to the extent of the inconsistency.
3. Fees, Charges and Pricing
3.1 We may charge a booking or service fee for domestic and international bookings, including flight-only bookings. All fees will be disclosed prior to any transaction and itemised on the invoice or payment instrument.
3.2 We reserve the right to pass on any fees or charges imposed by Suppliers, including booking, amendment, cancellation, or administration fees. These will be explained at the time of booking.
3.3 All prices quoted are indicative only and are subject to availability at the time of booking.
3.4 Airfares are only guaranteed until midnight on the day of quotation, unless an earlier expiry is advised and documented by your consultant.
3.5 A price is only secured once:
a seat, service, or booking is held or confirmed; and
the required deposit or full payment is received within the Supplier’s stipulated timeframe.
3.6 We reserve the right to pass on any price increases imposed by Suppliers, including after a deposit or full payment has been made.
3.7 We will charge you a fee of upto $550.00 including GST. but no less than $220.00 including GST to prepare and supply paperwork relating to any travel insurance claim where we have not issued the policy through one of our travel insurance partners.
4. Payments
4.1 All monies paid to us as cleared funds are forwarded to Suppliers immediately and are not held by us in trust.
4.2 We reserve the right to pass on bank fees, credit card surcharges, and online payment provider fees, which will be disclosed prior to payment.
4.3 We may authorise a Supplier to charge your credit card directly, and you will be advised either before or after the charge occurs. This will mainly occur for flights
5. Changes, Cancellations and Refunds
5.1 If you cancel a booking for any reason, we may charge a service fee of up to 12%, in addition to any Supplier-imposed fees.
5.2 We reserve the right to charge an itinerary change fee of up to AUD $100 per change once a deposit has been paid.
5.3 Refunds are subject entirely to Supplier rules. We do not guarantee that any refund or credit will be approved.
5.4 In the event of a global or extraordinary event beyond our control, we will assist you in seeking a refund or credit from the Supplier, without charging an additional service fee.
6. Itinerary Planning and Vouchers
6.1 We may charge a professional services fee of up to AUD $165 including GST for itinerary planning.
6.2 This fee is:
credited toward your booking if you proceed; or
non-refundable if you choose not to book through us.
6.3 Vouchers issued by us:
may only be used toward the final balance of a booking
do not replace required deposits
are valid only with the issuing consultant unless otherwise agreed in writing
7. Schedules, Changes and Disruptions
7.1 Transportation schedules may change at any time.
7.2 We will endeavour to notify you of schedule changes; however, we are not responsible for:
missed connections
schedule changes
denied boarding
incidental or consequential losses
7.3 We reserve the right to alter itineraries or Suppliers due to operational, regulatory, or government requirements.
8. Limitation of Liability
8.1 We are not responsible for information provided by Suppliers, including content on their websites or brochures.
8.2 We are not liable for:
injury, illness, death
property damage
emotional distress
financial loss, including loss of enjoyment, profits, or savings
8.3 Where flights are ticketed under our IATA number, international conventions including the Warsaw Convention and the Montreal Convention may apply.
9. Taxes, Fees and Additional Charges
9.1 Some destinations impose local taxes, city taxes, or resort fees payable directly to the Supplier on arrival.
9.2 We will endeavour to advise you of these charges in writing where known.
10. Passenger Information and Documentation
10.1 It is your responsibility to provide your full name exactly as it appears on your passport or government ID.
10.2 We are not responsible for denial of boarding or entry due to incorrect passenger details.
10.3 You must notify us immediately of any errors on issued documents. Airline name changes are generally not permitted.
11. Passports, Visas and Health
11.1 You are responsible for ensuring:
your passport is valid for at least six (6) months beyond your return date
all required visas are obtained
11.2 We may provide visa information but do not provide advice on Australian visas.
11.3 Medical, dietary, and accessibility requirements must be disclosed at the time of booking.
12. Loyalty Programs
12.1 You must advise us of any frequent flyer or loyalty program memberships.
12.2 We cannot guarantee that Suppliers will honour benefits or points accrual.
13. Online Bookings
13.1 Website bookings are only confirmed once you receive a Client Statement containing booking particulars.
13.2 If a selected product is unavailable or repriced, you will be contacted and offered alternatives or a full refund.
14. Commission Disclosure
14.1 We may receive commissions from Suppliers.
14.2 Commission arrangements are commercial-in-confidence and will not be disclosed.
15. Force Majeure
15.1 We may declare a Force Majeure event where circumstances prevent us from delivering services.
15.2 Such declaration will be publicly notified via our website and social media.
15.3 Upon declaration of Force Majeure, these Terms and Conditions may be suspended or rendered unenforceable.
16. Governing Law
16.1 These Terms and Conditions are enforceable in all states and territories of Australia.
16.2 They are governed by the laws of the State of Victoria, Australia.
