In this policy, we set out a summary of how we manage your personal information.
The core functions of our business (ie. the primary purposes for which we collect personal information) are to facilitate the booking and marketing of our various cruise & travel products. We will not collect personal information unless it is necessary for one or more of these functions or a related activity. We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a franchised agent. As far as it is reasonable or practicable, we will collect your personal information directly from you. If it is not reasonable or practicable and personal information is collected from someone else (e.g. another person booking on your behalf), we will take reasonable steps to ensure that you are made aware of the collection of your personal information, , unless specific exemptions apply. Sensitive information will only be collected with your consent, unless specific legislative exemptions apply.
Information about other travellers
Use and Disclosure
Government Issued Photo Identification
We will collect your passport details including it’s number and expiry date when you make an international booking, prior to any tickets be issued. When submitted to us electronically, this will be stored on a secured server with restricted access only to your travel consultant. This image will be stored for a period of 2 years after the return date of your last booking with us. We will pass your passport details onto relevant airlines and tour operators, also to local Customs and Immigration Officials of all countries you will be visiting including Australian Border Force.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant, having regard to the purpose for which the information is proposed to be used. We encourage you to contact us if you believe personal information we hold about you is incorrect or incomplete in some way.
We take reasonable steps to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure in accordance with industry standards. This includes physical security for our office and electronic security (such as password access, encryption and firewalls) for our office network servers and electronic data transfers. All credit card details are transmitted using encryption processes.
Access and Correction
Generally, we will give you access to the personal information we have collected about you and we may correct it at your request. If we do not grant your request for access to or for a correction of personal information we have collected about you, we will provide you with a written explanation of the reasons for our decision.
Further Information about Privacy
If you are in Australia and you would like further information about privacy generally, please contact the Office of the Australian Information Commissioner by calling 1300 363 992 or visit the Commissioner’s web site at www.privacy.gov.au.